Work

So frustrated with this place. Sucks too, cuz I'm sure if they wanted they could see what I'm writing here. Who knows, they could be watching now, even though I'm on break. I'm upset mostly for the fact that noone here can get their shit together...
IE: I got a call from a member regarding that fact that Medicare didn't approve his date, for the date he requested, and that his date moved ahead two months.. From 05/01 to 07/01- There was a note on the account referring this to a manager if they called back. Ok, I thought this was wrong, so I call Escalation, and they say... they are looking in the manual.. IN the meantime I find it, and say.. is this correct? and she says.. "YES, call a case manager", I tell the IM what is going on, and then transfer, This manager lady comes on... and says.."why are you transfering, you need to do blah blah blah Eform" I stated, " because escalation told me to", and she said "NO" and wouldn't take the call. WTF? what do they get pd for. If we aren't allowed to refuse calls why the fuck should they?

I just spoke with a co-worker, and she told me to write a mail to the higher ups regarding this. It just totally pisses me off.. stresses me out, and makes me look like an asshole. Plus now, I'm on the verge of tears, and I just want to run away from here.

I don't know what to do. I don't totally hate my job.. I just can't stand that people don't do their jobs. I really would prefer to own my own business. I'm thinking alot lately about majoring in psych, rather than minor, and then I can open my own practice or whatever, if its something I enjoy. Meeting my therapist though, was a real eye opener, but mostly because she admitted to be a little instable herself. It was soothing and reassureing.